Delivery and Return policy

Delivery and Return Policy

Delivery Policy

We provide delivery services across Egypt for all orders placed through our website. Our goal is to ensure your order reaches you safely and in a timely manner. Here are some key details about our delivery process:

  • Delivery Timeframe: Delivery times may vary depending on your location and the product’s availability. We strive to deliver all orders within 2-5 business days.
  • Delivery Charges: Charges vary by state, so the cost of delivery will be calculated at checkout based on your location.
  • Confirmation Call: After you place an order, you will receive a confirmation call within 24 hours. If we cannot reach you after 4 attempts, your order will be canceled.
  • Dispatch: All orders will be dispatched within 24 hours of confirmation, excluding weekends and public holidays.
  • Tracking: Once your order is dispatched, we will provide you with a tracking number to monitor the status of your delivery.
  • Delivery Instructions: Please ensure someone is available to receive your order at the specified address. If the first delivery attempt is unsuccessful, a second attempt will be made. However, if the second attempt fails, the order will be returned to us, and you will be responsible for any additional delivery charges.

Return Policy

We want you to be completely satisfied with your purchase. However, we only accept returns for products that are defective, damaged, or arrived in bad condition. Our return policy is as follows:

  • Return Eligibility: Returns are accepted within 7 days of receipt, but only for products with defects, damage, or poor condition.
  • Product Condition: All products must be returned in their original condition, with packaging, tags, and any accessories still attached.
  • Return Initiation: To start a return, please contact us via Instagram or WhatsApp, providing your order number and the reason for the return.
  • Return Approval: If your return is approved, we will provide you with instructions on how to send the product back to us.
  • Refunds: After we receive and verify the returned item, we will process your refund to your original payment method within 7-10 business days.
  • Shipping Costs: Shipping charges are non-refundable. You will be responsible for any costs associated with return shipping.

Please make sure your return meets the above conditions to ensure a smooth process. If you have any further questions, feel free to reach out to our customer service team.